Need to Return a product?

To return a product at Magic Touch Training Center, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@rochir.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:

By e-mail: service@rochir.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Magic Touch Training Center accepts returns on merchandise from select manufacturers within 30 days. However, Magic Touch Training Center reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Magic Touch Training Center on returned items, and Magic Touch Training Center will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Magic Touch Training Center WILL COVER THE SHIPPING CHARGE
  • Magic Touch Training Center
    Attention: Customer Care Center/Michael Landis
    64 East 6400 South Ste 100
    Salt Lake City, Utah, USA
    84107

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Magic Touch Training Center discretion. Please be aware that specific manufacturers have more restrictive return policies.